Frequently Asked Questions

Fill out the Government Claim form and submit to:

City of Fontana
Attn: City Clerk’s Department
16860 Valencia Ave. Fontana, CA 92335

In general, an individual may not sue a government entity for monetary damages without first filing a written “government claim” within the legally allowed timeframe. The California Tort Claims Act requires this step be taken first to put the public entity on notice and allow them to investigate the claim so that it can properly defend itself or correct the dangerous condition that led to the claim. This law applies if you plan to file a claim/bring a lawsuit against all forms of public entities such as state, county, and local government agencies, or departments as well as to government employees.

The party filing the claim will receive a phone call from Carl Warren & Company within 10 business days from receipt of the claim from the adjuster managing the claim.

The party filing the claim will receive a letter within 45 days to explain whether the claim has been accepted or denied.

If the party has additional questions regarding their claim they should contact our Third Party Administrator, Carl Warren & Company. Please see information below.

The California Tort Claims Act requires that you must file your claim with the government entity within the following time periods, or you may be forever barred from bringing your claim:

• Personal Injury – Six (6) months from time of incident;
• Damage to Personal Property – Six (6) months from time of incident;
• Wrongful Death – Six (6) months from time of incident;
• Breach of Contract – One (1) year from time of incident;
• Damage to Real Property – One (1) year from time of incident;
• Equitable Estoppel – (1) year from time of incident.

• Complete all sections of the form that apply.
• Clearly note Claimants name and mailing address.
• The date, place, and circumstances that gave rise to the claim asserted.
• A general description of the debt, obligation, injury, damage, or loss incurred as best as can be determined at the time of filing, so far as it may be known at the time of presentation of the claim.
• Any supporting documentation (i.e., receipts, invoices, etc.).
• The name(s) of the entity or employee full name.

Contact the TPA, Carl Warren & Company at (657)622-4200 and inquire about the rejection or if additional information is needed to amend the insufficient claim.

If you are unable to connect with a claims examiner at Carl Warren & Company, please contact the Human Resources and Risk Management Department at the City of Fontana directly at (909) 350-7650 or email humanresources@fontanaca.gov