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Anexo

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1. Mi propiedad tiene fosa séptica. ¿Se me requerirá conectarme con el sistema de drenaje de la ciudad?

No. Propiedades con fosa séptica funcionando no serán requeridas de usar el sistema. El acceso al sistema de drenaje de la ciudad quedará bajo la discreción y el beneficio del dueño de la propiedad.

2. ¿Si decido conectarme al sistema de drenaje, cuál seria el costo del servicio mensual?

El cobro del drenaje de la ciudad por mes es de $18.51 por casa. Los residentes del condado que se anexan a la ciudad, y que están actualmente conectados al sistema de drenaje, tendrán un cobro rebajado por un valor de el 50% de cobro de utilidad de el distrito.

3. ¿Aumentarán los impuestos de mi propiedad?

No. No habrá ningún cambio en la cantidad de impuestos pagados sobre la propiedad. En la ciudad los dueños de la propiedad pagan el mismo precio de impuestos de propiedad que los dueños de propiedad pagan en las áreas no incorporadas del condado. El anexo se asegurará que una gran proporción de los impuestos de propiedades que usted actualmente paga sean reinvertidos en la comunidad local.

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Annexation

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1. My property is currently on a septic tank. Will I be required to connect to the City's sewer system?

No. Properties with functioning septic systems will not be required to connect. Access to the City's sewer system will be at the discretion and benefit of the property owner.

2. Will my property taxes increase?

No. There will be no change in the amount of property taxes paid. Property owners in the City pay the same rate of property taxes that property owners pay in the unincorporated County areas. Annexation will ensure that a greater portion of the property taxes that you currently pay will be reinvested back into the local community.

3. What services will be changed as a result of annexation?

Fire protection services will be unchanged. The Fontana Police Department instead of the County Sheriff will provide public safety services and the levels of police services will be increased. Some expanded City services that residents can expect include: graffiti removal, street sweeping, tree trimming, street improvements and maintenance, and sewer availability.

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Body Worn Cameras

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1. When will an officer activate a body worn camera?

Officers are encouraged to use the cameras whenever possible. They will be required to activate them during field contacts, on radio calls and enforcement stops, and anytime they feel the camera may be useful. In addition, the cameras we chose are also utilized as digital audio recorders and still cameras which will aid in recovery of evidence and reduce the equipment issued to officers.

2. Are all Fontana Police Officers going to be wearing Body Cameras?

All officers engaged in field operations will deploy a body worn camera.

3. Will I be allowed to review the video data collected?

No. The video captured with the body worn camera is considered an investigative record per Government Code Section 6254(f). The department will comply fully with the Public Records Act as it applies to body worn cameras, but considers all footage exempt from disclosure, except as is determined otherwise by department officials or a court of law.

Furthermore, one of the most critical issues for the public interacting with the police is privacy. People often seek police assistance when they are going through a difficult time. Juveniles, victims and arrestees have strong privacy protections, in part to mitigate the negative impact of open information. The Fontana Police Department is committed to protect the safety and privacy of all individuals who interact with the police.

4. How long will video be stored?

All video will be stored for a period consistent with state law and the requirements of the organization to aid in prosecution and civil litigation.

5. Will I be told that I’m being recorded?

Officers are encouraged to tell the public when they are being recorded. However, it is not a requirement to do so.

6. How does the Body Worn Camera program increase accountability?

The presence of a body worn camera or any recording device has proven to increase professionalism from both officers and citizens and reduce some incidents of violent public interactions.

Recordings also give staff the ability to conduct administrative reviews and audits of both individual recordings and the overall program, in accordance with our policy. Recordings may also be reviewed by staff to improve service levels, tactics, and training for our employees.

7. What if I don’t want to be recorded?

Our policy states that officers outfitted with a camera will turn it on when an interaction with a member of the public is initiated and the camera will remain on during the interaction. There are few exceptions to this, such as situations where there is a privacy concern that would make it inappropriate to record, requiring a shift in priority to the protection of privacy in certain environments.

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Building & Safety Applications and Permits

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1. How do I find out the status of my Plan Check and/or Building Permit application?

The status of your application can be checked by calling (909) 350-7640, by coming in to the Building & Safety counter, or by accessing the E-TRAKIT system using your PIN number.

2. What is the fee to file for a building permit or to submit plans?

Building permit fees depend on the specifics of the project being done. Also, depending on the project, in addition to the fees you pay to the Building & Safety Division, you may be required to pay fees to the Fire Department, Planning Department, Engineering Department.

3. What is the turnaround time for the approval of a plan check and/or building permit?

The turnaround time for the approval of a building permit depends on the scope and complexity of the work. Permits for work not requiring submittal into the plan check process can be issued over the counter. Work requiring submittal into the plan check process has to be routed to other Community Development Divisions and/or other City Divisions/Departments (Fire, Planning, Engineering, and Environmental/Public Works) for review and approval

4. Where do I submit plans for my project?

You may submit your plans at the following location: Building & Safety Counter, Development Services Building, 8353 Sierra Ave., 1st Floor, Fontana, CA 92335

5. Where do I submit revisions to my building application?

You may submit your revisions at the following location: Building & Safety counter, Development Services Building, 8353 Sierra Ave., 1st Floor, Fontana, CA 92335.

6. What are the hours the Building & Safety counter is open?

The Building & Safety counter is open Monday through Thursday, 8:00 a.m. to 6:00 p.m. Typically, you need to get in by 5:00 p.m. in order to get to the cashier by 6:00 p.m.

7. What time is building construction allowed? Can work be done on weekends?

Building construction can occur during the hours of 7:00 a.m. and 6:00 p.m., Monday through Friday, and 8:00 a.m. and 5:00 p.m. on Saturday.

8. 10 Time-Saving Tips When Visiting the Building & Safety Counter

The Building & Safety Division of the Community Development Department is currently experiencing low staffing levels due to budget constraints; however, "Getting our Customers to Success" remains a priority. While we recommend that you allow yourself additional time when you visit our permit counter, we recognize the value of your time and would like to do everything possible to reduce your wait. Below you will find some tips for reducing the amount of time it will take at the counter and minimizing repeat trips. 1. Download your application and have it completed before you come to see us. The application and other helpful documents can be viewed and downloaded from the Building & Safety web pages. 2. Know who you need to see. Most construction projects require the approval of the Planning Department as well as the Building & Safety Division. Exceptions include minor permits (residential plumbing, mechanical, and electrical work) and interior remodels for residential structures. 3. Know what it is you want to build. (Is it a patio cover, gazebo, block wall, room addition, or? Is the structure new or is it replacing an existing structure? What size is it? How tall is it? Where on the property do you want to build it? What other structures exist on the property, and where are they located on the property?) 4. Ask for help. Sometimes a project is just too big for you to handle on your own. Don't be afraid to seek help from a professional who has done this before. It can save you time, money, and a lot of headache in the long run. 5. Make sure that you do your research. A check list entitled “Before You Start…” will help you identify common concerns. (Checklist attached or web???) 6. If available, bring pictures of your property in with you when you come to the counter. Pictures can help you explain your project and make sure that you receive accurate answers. (Guidelines for photographing your project are attached or web?) 7. Bring the correct number of copies with you: 7 copies of the drawings and 2 copies of all supporting documents. Handouts that explain what documentation is needed to submit for plan check can be viewed and downloaded from the Building & Safety web pages. 8. In addition to the plans and other supporting documentation that you submit to Building & Safety, many projects will require additional separate submittals to Fire, Landscape, and/or Engineering. (A few examples of these separate submittals are landscape plans, automatic-fire sprinkler systems, public improvement plans, etc.) 9. Visit the counter in the morning. Afternoon wait times tend to be longer. 10. If you are going to obtain the permit as an owner/builder you will need to bring in proof of property ownership. A copy of the Deed of Trust is recommended. If you are not a State licensed contractor and you are not the property owner, you will need to bring in an Owner Builder Verification form that has been completed and fully executed. The Owner Builder Verification form can be downloaded from the Building & Safety web pages

Building & Safety Document Library

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Building & Safety Inspections and Certificate

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1. Who needs to be present at an inspection?

It is highly recommended that an adult familiar with the project be present during the inspection. However, on small residential projects where the work can be inspected without entering the occupied portion of the house or garage, the inspections can be performed without the owner or contractor present (i.e. patios, decks, pools, and reroofs). Be sure to allow access and make sure that dogs or other animals are secured. If a ladder is required, have one available for the inspector to use. Also be sure to leave the permit and the approved plans on site and readily accessible for the inspector. All other projects require an adult to be present during the inspection. This could be the property owner, licensed contractor, or an authorized agent. If the work is being done by a contractor, it is recommended that they be present during the inspection in order to consult with the inspector.

2. What is a special inspector?

In addition to the inspections provided by the City staff, the California Building Code mandates that the owner or the engineer or architect acting on behalf of the owner employ one or more special inspectors who shall provide inspections during construction on elements that are critical to the safety of the structure, such as the underground storage of hazardous materials. It is important to note that these special inspectors are not on the project in lieu of the regular City building inspector, but rather they are on the project in addition to the regular City building inspector. Only companies previously authorized by the City may perform special inspection services.

3. What are the most commonly requested inspections?

The following are typical inspection steps for an addition, remodel, or new residence. Other inspections may be required, depending on the type of permit.

• Foundation Slab on Grade or Raised Floor- To be scheduled after all excavations for footings are complete, concrete forms and required reinforcing steel and hardware are in place, and any under floor plumbing and electrical is done and under test.

• Girder and/or Under-Floor Inspection (raised floor only) To be scheduled after all under-floor framing, plumbing, HVAC, and wiring are complete and prior to the installation of the insulation.

• Under-floor Insulation (raised floor only) To be scheduled after the floor insulation is installed but prior to installation of the sub-floor.

• Shear and Roof-Deck Nail To be scheduled after roof sheathing is complete, structural wall panels and any associated hardware are in place and windows are installed.

• Framing (above floor) To be scheduled after all framing, electrical, plumbing, and HVAC are in place and the building is weather tight with roof, lath, and/or siding in place.

• Lathing To be approved prior to stucco application.

• Insulation To be scheduled after insulation has been installed and prior to dry wall covering.

• Final To be scheduled after the building is complete, finish grading is done and the structure is ready for occupancy.

4. What is a Certificate of Occupancy?

The City issues a "Certificate of Occupancy" once all aspects of the "Approved/Issued Permit" have been completed, and all other applicable Divisions/Departments have released the project for a Certificate of Occupancy. A Certificate of Occupancy is not issued for single family dwellings.

In special circumstances, before a project is ready for a Certificate of Occupancy, a "Temporary Certificate of Occupancy" may be issued for a short time period. All fire and life-safety items must be complete and approved, and all other applicable Divisions/Departments must agree to the issuance of a "Temporary Certificate of Occupancy".

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Business License

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1. What is a Business License / Tax Certificate?

A Business Tax Certificate is commonly referred to as a Business License. This term is a misnomer however, because it implies competence in a given field with testing for qualifications. The City of Fontana does not regulate the competence of professions for the purpose of enforcement. It is, however, the City’s approach to tracking individuals / companies doing business within the City.

2. When is a Business License / Tax Certificate required?

Any person conducting or purporting to conduct any business, profession, trade or occupation, either directly or indirectly within the City, must submit a business license application and pay a business license fee / tax, whether or not said person has a fixed place of business within the City.

Any person conducting charitable solicitations of any kind must also apply for a Business License / Tax Certificate. Upon supplying the proper information required, the Business Tax and Application Fee will be waived.

The Business License Tax benefits both the community and the business sector by generating revenue to support City services.

3. What is the duration of a Business License / Tax Certificate?

All Business License / Tax Certificates are issued for a 12-month period and expire one year from the date of application. Renewal notices are mailed out approximately 30 days prior to the expiration of a Business License / Tax Certificate, and must be paid on or before the due date of each year, or penalties in the amount of 20% per month up to 100% will accrue.

Failure to receive a renewal notice does not relieve licensee’ of delinquency penalties — it is the responsibility of the business owner to maintain a current business license / tax certificate.

Business License / Tax Certificates are not transferable, and as such, change of ownership or physical address requires a new application and the corresponding tax and/or fee.

4. Can a business be conducted from a personal residence?

Business License / Tax Certificates can be issued to businesses being conducted from a residence, however, there are restrictions. If you intend to operate a business from your home, please contact the Planning Division to determine the regulations prior to commencing with any activity and applying for a Business License.

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Claims

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1. How will I know that my claim has been received?

The party filing the claim will receive a phone call from Carl Warren & Company within a week of filing the claim with the City Clerk's Office. You will also receive a claim acknowledgement letter from the adjuster handing the claim. 

2. When will you tell me what my claims status is?

The party filing the claim will receive a letter regarding whether the claim is accepted or denied within 45 days. 

3. Who do I contact if I have questions about my claim?

If the party has additional questions regarding their claim they should contact our Third Party Administrator, Carl Warren & Company. Please see information below.

Contact Information:

Carl Warren & Company

17862 N. 17th Street. #111 Tustin, CA 92780

(657) 622-4200

Claims Adjustors:

Kimberly Smith | 909) 763-4310 | ksmith@carlwarren.com

Stephanie Carter  | (909) 566-1588 | scarter@carwarren.com

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Community Resources - Aquatics Rental Information

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1. How much is my deposit for renting an aquatics facility?

Reservations will be confirmed upon submission of a completed application and 50% of the total rental fee.

2. When is the final payment due?

All fees must be paid in full no later than two weeks prior to the rental date. Checks are accepted if the final payment is made two-weeks prior to the rental, and should be payable to the City of Fontana.

Fees paid less than two-weeks prior must be paid in cash, money order, or purchase order.

Reservations that are not paid two-weeks prior to the rental date may be subject to cancellation.

3. What if I have to cancel my reservation?

Cancellations at least 60 days prior to the rental date will result in a 100% refund of the total rental fees paid minus a $10 processing fee.

Cancellations made less than 60 days prior will result in a loss of 50% of the total rental fees minus a $10 processing fee.

Any cancellations made less than two weeks prior to the date will result in a 100% loss of rental fees.

4. Do I need insurance?

No, additional insurance is not required when renting a City pool.

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Community Services - Facility Rental

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1. When can centers be rented?

Facilities are available:
Monday through Thursday: 8:00 am - 10:00 pm
Friday and Saturday: 8:00 am - 12:00 midnight
Sunday: 9:00 am - 10:00 pm

Availability may vary by site. For more information, please contact the Community Services Department at (909) 349-6900.

2. Is a deposit required?

Renters are required to pay anywhere from $100-$500 as a deposit which is due upon application approval. Rentals that serve alcohol are required to pay an extra $500 deposit upon application approval.

3. Do I need insurance?

Yes, all renters are required to provide proof of liability insurance in an amount of $1 million general liability insurance coverage per occurrence or $2 million for general aggregate, listing the City of Fontana as additionally insured.

4. What if I don't have insurance?

You may purchase special event insurance through the City's insurance policy. For more information, please contact the Community Services Department at (909) 349-6900.

5. When is the final payment required?

All fees must be paid in full no later than 60 days prior to the rental date. Check, money order, and Visa/MasterCard may be accepted if final payment is made 60 days prior to the event.

Fess that are paid less than 60 days prior to the event must be paid by money order.

6. What happens if I have to cancel?

Cancellations at least 60 days prior to rental date will receive 100% of their fees / deposit, minus a cancellation fee.

Cancellations less than 60 days prior to date will result in 100% loss of deposit and rental fees.

7. Do you need a security guard?

Two security guards will be required anytime there are over 100 guests, entertainment, and/or alcohol is present. For groups in excess of 500 people an additional guard is required.

City guards will be arranged by the Community Services Department.

8. Can I serve alcohol?

Permission to serve alcohol will not be granted for any event where the guest of honor is under the age of 21, or the majority (50% plus one) of guests in attendance will be under the age of 21.

If alcohol is served, only beer, champagne, and/or wine with alcohol content of 20% or lower may be served, and it has to be served by a licensed bartender.

9. Who can rent City facilities?

Approval for the use of any City facility will only be granted to adults, age 18 years or older (21 years or older if alcohol is to be served). There are four group categories as follows:

Category One
Activities organized and/or sponsored by the City of Fontana.

Category Two
Fontana nonprofit civic groups, clubs, organizations, and/or government agencies (proof of federal nonprofit status is required)

Category Three
Weddings, receptions, private parties, and church events for Fontana residents

Category Four
Commercial-sponsored events and uses by businesses, groups, associations, unions, or individuals for any type of profit-making activity or event (also applies to use by non-residents)

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Cypress Neighborhood Center

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1. What is the latest I may rent out the hall for my event?

All reservations (including the time for clean-up) may go as late as midnight

2. Are we required to set up for our event?

Yes. Although there will be a Cypress team member on staff, he/she will take care of any assistance needed; however, generally, we give you the freedom to arrange the room and add your own touches to your event

3. How long will it take for my deposit to be returned to me?

Deposits made with a credit card will be refunded in 4 to 6 weeks. Deposits made with cash or checks will be refunded by check and will take a little longer to mail.

4. Are we required to have security guards?

Security guards are required at an additional fee if there is alcohol at the event or if the event exceeds 6 hours

5. What are the dimensions of the tables provided?

Our long tables are 6’X3’ and our round tables are 5’X5’

6. What are the cross-streets of the Cypress Center?

The Cypress Center is located on Cypress Ave., between Foothill Blvd. and Arrow Blvd

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Dog Licensing Information

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1. What paperwork do I need to get a dog license?

A current rabies certificate and the spay/neuter certificate is needed.

2. Do I have to spay / neuter my dog?

Altering your dog is a personal choice, with the exception of the City of Fontana's mandatory ordinance to spay/neuter Pit Bulls or any mixed breed which contain an element of Pit Bull in its breeding. If the dog is recognized by and registered with a national registry such as American Kennel Club (AKC), or United Kennel Club (UKC) this requirement will be waived provided proof of registry is provided at the time of licensing.

Please be aware that while in most cases altering your dog is a personal choice, the fees for licensing unaltered dogs are significantly higher than the fees for altered dogs.

3. Will I get a reminder to renew my license?

A renewal notice will be mailed to you when the expiration date of the license is near. Ultimately, it is the responsibility of the dog owner to see that the license and all vaccinations are kept current.

4. How long do I have to get my dog licensed?

You must get your dog licensed within 30 days of owning your dog or within 30 days of moving into the City of Fontana.

5. Does my dog have to wear the license?

Yes, the license must be attached to the dog’s collar or harness.

6. Why did I get a courtesy notice on my door?

Courtesy notices are posted throughout the City. The notices are to ensure that all dogs residing in the City have current licenses.

If your dog is currently licensed and you receive a notice, you may disregard the notice.

7. Can I license my dog for more than one year?

Multiple year licenses may be purchased if the dog's rabies vaccination is valid for more than the current license year.

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Engineering General Questions

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1. Find the status of my permit (construction, excavation, traffic control, oversize load)

Please contact the Department of Engineering at (909) 350-7610.

2. Find the status of my Engineering plan check (street, sewer or storm drain improvements, parcel/tract maps, right of way documents, signing and striping, traffic control plans)

Please have your case number available and contact the Department of Engineering at (909) 350-7610.

3. Can a property owner do street work within the public right of way?

Only contractors with an A or classified C license are allowed to work in the public right of way.

4. When is a Traffic Control Permit required?

When work within the public right of way is impacting traffic. Please contact the Department of Engineering at (909) 350-7610 to obtain a permit.

5. Is my property connected to sewer or septic?

You will need to provide the Assessor's Parcel Number or the property address and contact the Department of Engineering at (909) 350-7610. 

6. Widen my driveway or add a second driveway?

Please see City Standard Plan No. 1001/1002.

7. How can I get right of way information?

Please contact the Department of Engineering at (909) 350-7610 with the Assessor's Parcel Number or property address.

8. I will be filming in the City of Fontana, do I need a permit?

Yes. You can find the permit application on our website or contact Department of Engineering at (909) 350-7610.

9. I need to schedule a Public Works inspection.

Please refer to Department of Engineering website page for instructions on how to request an inspection.

10. Who is my Public Works Inspector?

Please contact the Inspection Section at (909) 350-7610 with your permit number.

11. How long does it take to get an Oversize Load Permit?

The City requires a minimum of two working days to process and issue oversize load permits. Over limit load permits will require three working days for review and approval.

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Environmental

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1. When is HHW closed?

The Household Hazardous Waste Facility is closed on major holiday weekends. For holiday closures view our calendar below:

Hazardous Waste Calendar

2. What is Household Hazardous Waste?

Household hazardous waste is any material discarded from homes which may threaten human health or the environment when disposed of improperly when they can no longer be used for their intended purposes. It is illegal to throw hazardous materials in the trash. The City of Fontana provides the opportunity for residents to safely dispose of products containing harmful chemicals. Check containers for key words such as danger, caution, warning, poison, corrosive, flammable, explosive, oxidizer, irritant, harmful, and fatal. Instead, take them to the City of Fontana's Household Hazardous Waste collection facility.

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Environmental Planning

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1. What is CEQA?

The California Environmental Quality Act (CEQA) was adopted in 1970 and incorporated in the Public Resources Code §§21000-21177. The basic purposes of CEQA are to:

1. Inform governmental decision makers and the public about the potential significant environmental effects of proposed activities;

2. Identify ways that environmental damage can be avoided or significantly reduced;

3. Require changes in projects through the use of alternatives or mitigation measures when feasible;

4. Disclose to the public the reasons why a project was approved if significant environmental effects are involved;

5. Encourage early coordination among agencies in reviewing projects; and,

6. Provide better opportunity for public participation.

The analysis of a project required by CEQA usually takes the form of an Environmental Impact Report (EIR), Environmental Impact Statement (EIS), Negative Declaration (ND), or Environmental Assessment (EA).

2. What projects are subject to CEQA?

CEQA applies to projects undertaken by a public agency, funded by a public agency or requires an issuance of a permit by a public agency. A "project" means the whole of an action that has a potential for resulting in physical change to the environment, and is an activity that may be subject to several discretionary approvals by governmental agencies. A "project" may include construction activities, clearing or grading of land, improvements to existing structures, and activities or equipment involving the issuance of a permit.

3. Who is exempt from CEQA?

A project is exempt from CEQA if by statute, if considered ministerial or categorical, or where it can be seen with certainty that there is no possibility that the activity in question may have a significant effect on the environment (general rule exemption). Statutory exemptions are those granted by the Legislature and the complete list of statutory exemptions can be found in the CEQA Guidelines, Article 18. Projects are ministerial when the government decision involves no discretion by the public official as to the wisdom or manner of carrying out the project, such as a building permit. A categorical exemption is based on a finding by the Secretary for Resources that the class of projects does not have a significant effect on the environment. The list of categorical projects can be found in the CEQA Guidelines, Article 19. CEQA Guidelines, Article 19, Chapter No. 3

4. What is an EIR, and when is it required?

An environmental impact report (EIR) is a detailed report written by the lead agency describing and analyzing the significant environmental effects of a proposed project, identifying alternatives and discussing ways to reduce or avoid the possible environmental damage. An EIR is prepared when the lead agency finds substantial evidence that the project may have a significant effect on the environment. An environmental assessment (EA) is a substitute for the EIR under the Certified Regulatory Program. An environmental impact statement (EIS) is an environmental impact document prepared pursuant to NEPA, in place of the term EIR which is used in CEQA.

5. What is a Negative Declaration and when is it required?

A negative declaration (neg dec or ND) is a brief report written by the lead agency describing the reasons that a proposed project, not exempt from CEQA, will not have a significant effect on the environment and therefore does not require the preparation of an EIR. An ND is prepared when the lead agency finds that there is no substantial evidence that a project may have a significant environmental effect.

6. What is an Initial Study (IS)?

An initial study (IS) is a preliminary analysis prepared by the lead agency to determine whether an EIR or a negative declaration must be prepared or to identify the significant environmental effects to be analyzed in an EIR.

7. What constitutes "significance"?

Significant effect on the environment means a substantial, or potentially substantial, adverse change in any of the physical conditions within the area affected by the project including land, air, water, minerals, flora, fauna, ambient noise, and objects of historic or aesthetic significance. The determination of whether a project may have a significant effect on the environment calls for careful judgment on the part of the lead agency involved, based to the extent possible on scientific and factual data. The lead agency shall consider direct physical changes in the environment and reasonably foreseeable indirect physical changes in the environment, which may be caused by the project.

8. How do I process an ADU (Accessory Dwelling Units)?

Listed below you will find information regarding the Accessory Dwelling Units (ADU):

Accessory Dwelling Units (ADU) Information Sheet (PDF)
Desarrollo de una Unidad de Vivienda Accesoria - Español (PDF)

For additional information, please contact the Planning Department at (909) 350-6718 or via email. 

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ePayable

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1. Is this a requirement? Will it affect our Vendor-Client relationship if we decline?

This is the preferred method of payment and part of an effort to reduce checks and eliminate paper waste and inefficiencies. It is not required. This will also decrease the time it takes to complete payment and is more convenient than handling a check.

2. Are there any fees associated with this method of payment?

Payments will be processed as credit card transactions, so your standard merchant fees will apply. There are not any direct fees imposed by the client or issuing bank.

3. Is it safe to keep the card number on file?

The new payment process keeps that card account with a credit limit of $0 until an invoice has been approved for payment. Once it is approved, the card will be funded with the exact amount due and you will received a remittance, which is an electronic confirmation that the card is ready to be charged. This technology makes keeping a card on file completely safe.

4. What if our company policy does not allow us to keep a credit card number on file?

Would your company allow you to maintain only the first 12 numbers on the card? For security reasons, the remittance advice, which authorizes payment, only identifies the last four digits of the card; upon receipt of the remittance you would have the complete card information in order to process the transaction.

5. Will I received payment for all our company locations?

Receipt of payment will remain the same. If you currently receive once check for multiple locations, you will maintain one card number on file and the remittance will identify the appropriate location by invoice number, date and amount. If a separate check is sent to each remit-to address, a unique card number will be assigned for each location.

6. Will the net terms change? How soon will we get paid?

Your terms will remain the same, however, you do gain float; funds are typically deposited within 48 hours after processing the transaction.

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Healthy Fontana

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1. What is the Healthy Fontana program?

Healthy Fontana is a community-based program created to inform, educate, and change the way people eat, be active, and live. Through its nutrition, physical activity, community partnerships, and smart growth initiatives, it brings numerous events and activities to the community that are designed to encourage and inspire residents to lead a healthier lifestyle. Programming includes an annual “Let’s Move on the Trail!” event, after-school outreach, summer programs, weekly Farmers' Markets and many more.

2. What motivated Fontana City Councilwoman Acquanetta Warren to start the Healthy Fontana program?

Acquanetta Warren’s road to creating the Healthy Fontana program began in 2003. Alarmed with the growing rates of diabetes, obesity, and heart disease in Fontana and concerned with her own diet and lifestyle, Acquanetta decided to make a change and get the residents of Fontana involved as well. She was also motivated by First Lady Michelle Obama’s Let’s Move! Initiative challenging communities to develop programs designed to reverse the childhood obesity epidemic within the span of one generation. When Acquanetta joined the City Council in December 2003, she knew she had to take action: “Childhood obesity has been a great concern of mine for many years and is why I started the Healthy Fontana Program,” she says. Since then, Healthy Fontana has enjoyed a 10+ year streak of success, garnering numerous awards such as the 2016 United States Conference of Mayors #1 mid-sized city in the nation for eliminating childhood obesity, the 2008 Cities, Counties, and Schools Merit Award, the 2014 Let’s Move! Cities, Towns, and Counties Initiative Award, and the 2017 Champion of the Community Award for Let’s Move on the Trail event. Acquanetta has also received numerous recognitions for her efforts including 2017’s Health Champion Award for Southern California Elected Officials from the California Center for Public Health, and was even invited by Michelle Obama to Washington D.C. to celebrate the national Let’s Move! Cities, Towns and Counties initiative. Acquanetta enjoys participating in as many Healthy Fontana programs/events as possible and one can often find her at Fontana Walks monthly community walks.

3. How can local businesses get involved?

Healthy Fontana is always looking to grow and expand its success throughout the Fontana community. If you are a local company or retailer, we would love to have your support! Some of our sponsors include Lewis Operating Companies and Young Homes, which have committed their full support for all programs whenever possible. No matter your size, Healthy Fontana is proud to partner with local businesses that are eager to spread Healthy Fontana’s ideals of healthy living throughout the community and beyond. If your business is interested in getting involved with Healthy Fontana as a sponsor or program partner, please contact Healthy Fontana at (909) 350-6542.

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Home Fire Sprinkler Systems

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1. What are fire sprinklers and how do they work?

Fire sprinklers are used together with a water supply and piping to provide an adequate quantity and pressure of water (an extinguishing agent) to a fire. The fine spray of water is applied earlier than hose streams from responding fire engine companies, which allows occupants more time to escape, protects a building, and reduces fire or water damage to building contents and to surrounding structures.

2. Can the fire sprinklers go off by accident?

It is possible for a fire sprinkler to discharge accidentally but it is an extremely rare occurrence. Only one in 16,000,000 sprinkler systems may activate for no apparent reason.

3. If one sprinkler goes off, don't they all go off?

No. Only the sprinkler over the fire will activate. When the heat of a fire raises the sprinkler to its operating temperature, usually between 135°F to 175° F, the fusible link or frangible glass bulb will break, dislodging a plug and opening the orifice so that water can spray out.

4. Why do I need fire sprinklers if I have a smoke detector?

Smoke detectors only provide a warning sound indicating the presence of smoke. However, from the time a smoke alarm may operate, it is only a matter of minutes to get out alive. Heat from a threatening fire can activate a sprinkler head, slowing the progress of a fire, and confining it to its place of origin or putting it out altogether. The result is that you and your family have more time to escape and your valuable property is better protected.

5. Do Fire Sprinklers help with my insurance?

Because home fire sprinklers are effective, they may help reduce insurance claims. Many insurance companies offer special discounts to homeowners that have an approved fire sprinkler system installed in their home. Check with your insurance policy carrier to find out if you are eligible for any such benefits.

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Online Police Reporting

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1. What do I do if online incident reporting is not right for me?

If your incident is an emergency, please call 9-1-1. If your incident is a non-emergency, please call (909) 350-7700.

2. What if this happened in another city can I file a report using this online police citizen reporting system?

No. If a crime took place outside of the City of Fontana, please call the police department for the city in which the crime occurred.

3. What if this happened on a state freeway?

If this took place on a state freeway, please call the Highway Patrol Office nearest you.

4. What is a known suspect?

There is a known suspect when you or someone else knows the person or where to find the person who committed the crime or the license plate number of the vehicle the suspect(s) were in.

5. Can I report my driver's license, social security card or other governmental documents lost or stolen?

No. Governmental documents such as passports, driver's licenses, social security cards, and EBT cards require personal contact with a officer.

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PD - Traffic

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1. Why is there an orange sticker on my windshield?

These stickers are only a warning, you have not been cited. These serve as notification that you are possibly in violation of the 72-hour Ordinance.

72-hour Ordinance

2. Is my traffic collision report ready?

A basic traffic collision report takes approximately two to three weeks to be processed.  

Records Unit

3. How can I report traffic problems in my neighborhood?

When time allows, the Traffic Unit provides extra patrol in problem areas. The Traffic Unit can be emailed at fpdtraffic@fontana.org with information pertaining to on-going problem such as speed, parking issues, or failure to obey traffic devices. Make sure you provide a brief description of the problem with dates and times.

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Planning Applications Subdivisions and Zoning

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1. How do I find out the status of my Planning application?

The status of your application can be viewed through E-Trakit. At www.fontana.org, choose the "Government" tab and click "Planning". Then, choose the “E-Trakit” link on Planning website. Under the Project Search area, enter your project number and click “Search.” The status of your planning application will appear. You can also call the Planning Department (909) 350-6718 or email.

www.fontana.org

2. What is a General Plan or Specific Plan Amendment?

The General Plan identifies and describes long range goals and objectives for the City of Fontana. Projects must comply with these goals and objectives in order to be approved. The City of Fontana General Plan is a very important document, as it represents the City’s long-term vision. It guides all land use decisions in our community and is required by state law. From time to time, an applicant will propose a change in land use to the General Plan. These changes are called “General Plan Amendments.” The General Plan was adopted only after extensive study and public hearings by the Planning Commission and the City Council. Any change in the General Plan must also go through the same process of study, review and public hearings. Some areas of the City develop under more focused regulatory guidance. Although consistent with the City’s General Plan, these areas are regulated under adopted “Specific Plans.” There are 27 Specific Plans located in the City of Fontana, of which, most are residential in character. Like the General Plan, specific plans are adopted only after extensive study and public hearings by the Planning Commission and the City Council. Changes proposed to a specific plan are requested through a “Specific Plan Amendment” that also must go through the same process of study, review, and public hearings. Prior to filing for either a General Plan Amendment or Specific Plan Amendment, Fontana Municipal Code (FMC) Sections 30-33 and 30-68 requires a “Pre-Application” conference with City staff. Please call the Planning Department at (909) 350-6718 or via email for more information.

3. How do I look up the zoning for my property?

You can look up the zoning of your property at www.fontana.org. Choose the “Government” tab and click "Planning". Then, choose the “Zoning and General Plan Land Use Interactive Map” link on the left of the screen.  Type in your property address and choose either “Zoning” for your zoning, “General Plan” for land use information, or “Specific Plan” to find if your property is in one of the City’s many Specific Plan areas. If your property is in a Specific Plan, please call the Planning Department  at (909) 350-6718 or via email for more specific zoning information.

4. Where is the Planning Case Fee Schedule?

The Planning Case Fee Schedule can be found at www.fontanta.org. At the top of the page, place your cursor over “Government.” Under "Departments" section, click "Planning", select "Applications and Fees" on the left hand side. Scroll down to "Fee Schedule" and select "Planning Case Fees". You may also request the Planning Case Fee Schedule by contacting the Planning Department at (909) 350-6718 or via email. 

www.fontana.org

5. What are variances?

If a property owner feels that one or more zoning standards impose an unnecessary physical hardship due to the property’s unique size, shape, topography, location, or other physical condition, the owner may request to be excused from strictly complying with that requirement. This request is called a variance (because the owner desires to “vary” from the rule(s) that usually apply). The City’s Zoning and Development Code (FMC 30-202 and 30-213) defines how a variance can be used. Variances are not granted without serious deliberation. When deciding to grant a variance, decision-makers (either the Director of Planning, for a “Minor Variance,” or the Planning Commission) must make written findings explaining why a variance is, or is not, justified. These explanations must be backed up with facts that also become part of the written record of the decision. Financial hardship, community benefit, or the worthiness of the project is not a consideration. Also, a property owner cannot be granted a variance simply because they do not want to comply with a particular development standard. Additionally, a variance cannot be used to allow a land use that is not otherwise allowed in the zoning district that the property is located. Prior to filing for a Variance, Fontana Municipal Code (FMC) Section 30-204 and 30-215 requires a “Pre-Application” conference with City staff. Please call the Planning Department at (909) 350-6718 or via email for more information.

6. How do I change the zoning of my property?

Much like General Plan and Specific Plan Amendments, the City’s Zoning and Development Code may be amended to reclassify property from any zoning district, provided that any such amendment is consistent with the General Plan. Zone change applications require action by the Planning Commission and the City Council. Prior to filing for a Zone Change Application, Fontana Municipal Code (FMC) Sections 30-41 requires a “Pre-Application” conference with City staff. Please call the Planning Department at (909) 350-6718 or via email for more information.

7. How do I subdivide my property?

Subdividing property includes:
- Dividing an existing parcel into multiple parcels; or,
- Otherwise change the area and shape of a parcel by adjusting its lot lines.

There are several ways to subdivide a property depending upon the type of land use (residential, or commercial and industrial) and the total number of lots desired. Typically, for residential lots, subdividing four or less lots requires approval of a “Tentative Parcel Map” application. Subdividing four or more lots requires approval of a “Tentative Tract Map” application. The requirements for commercial and industrial zoned lots are slightly different, although the process is the same. Both maps require approval of the Planning Commission at a public hearing.

These applications are necessary to ensure that the public infrastructure (sidewalks, streets, intersections, public landscaping) is installed properly and can support the proposed development work.

FMC Chapter’s 26 (Subdivisions) and 30 (Zoning and Development) govern the subdivision of property in the City of Fontana.

8. What is a Pre Application Meeting or “PAM” and why is it required?

A Pre Application Meeting (PAM) is an informal conference between key City staff and those proposing to file an entitlement application on a property. The Pre Application Meeting is intended to: 1) inform applicants and their representatives of the entitlement process, specifically in terms of processing time and cost; 2) identify any issues that may arise during the entitlement process before significant time and expense is made by the applicant and City staff; and 3) introduce applicants and their representatives to key City staff. The PAM, if utilized effectively, ensures an efficient entitlement process and significantly increases the chances of a project getting to “Yes.”

9. Can I build an accessory dwelling unit (ADU) or junior accessory dwelling unit (JADU)?

Many residential properties are eligible to construct an ADU and/or JADU. Eligibility depends on the property's zoning. Construction of an ADU or JADU is subject to the regulations found in the Zoning and Development Code. Refer to the ADU information sheet for an overview of the regulations. 

https://www.fontana.org/DocumentCenter/View/36099/ADU-Information-Sheet For more information on property eligibility and technical assistance, you can contact the ADU Staff: 

Cecily Session-Goins, Associate Planner at (909) 350-6723 or via email or Alexia De La Torre, Assistant Planner at (909) 350-6568 or via email. 

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Redevelopment

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1. What is "redevelopment"?

The State of California adopted the Community Redevelopment Law, contained in the State Health and Safety Code, in 1951. The purpose of the State's action was to give communities a financial tool that allows cities, counties, and private enterprise to work together to implement the goals and objectives of the community's General Plan through the prevention or elimination of urban decay. Currently, over 385 California cities operate redevelopment programs. It is the only program of economic development within the state and local government. A community, such as Fontana, uses redevelopment as a key financial tool to bring new life in carefully defined areas of the City that need rehabilitation or stimulation. The word redevelopment literally means the process of planning and financing as well as the development, clearance, reconstruction, or rehabilitation (or any combination of these), of all or a part of a defined project area.

2. Does Fontana have a Redevelopment Agency? When was it formed?

The City of Fontana established the Redevelopment Agency in 1968 through Ordinance No. 344. The Redevelopment Agency is a legal entity separate from the City of Fontana. The Redevelopment Agency is governed by the City Council. The general purpose of the agency is to improve the physical, economic, social, and cultural conditions within designated redevelopment project areas. There are currently five redevelopment project areas: Southwest Industrial Park (SWIP), Jurupa Hills, Downtown, North Fontana, and Sierra Corridor Commercial.

A separate redevelopment plan governs the activities of each project area. Agency staff, working closely with other city staff, carry out the day-to-day operations of implementing the various redevelopment plans.

3. What is the business of the Fontana Redevelopment Agency?

Redevelopment is the process that assists the City in the rehabilitation and stimulation of development in a designated area through the elimination of State-defined blighting conditions. The end objective is to achieve desired development, reconstruction, and rehabilitation in residential, commercial, and industrial areas. Since its creation in 1968, the Fontana Redevelopment Agency has primarily focused its activities on completing public improvements and facilities such as area-wide flood control facilities, street landscaping, water (fire flow) systems, streets, and underground utilities. The Redevelopment Agency has no taxing authority. The primary source of agency revenue is a portion of the property taxes, called tax increment, that are collected within each project area.

4. What is the benefit of being in a redevelopment project area?

The redevelopment process is one of the most effective public ways to foster private investment in areas of the community plagued by physical, environmental, or economic conditions. Through the redevelopment process, a redevelopment project area can receive focused attention and financial investment to reverse deteriorating trends, create jobs, revitalize the business climate, rehabilitate, and add to the housing stock, which would not otherwise occur. The tax increment revenue generated in the project area can only be used to make improvements within that specific project area; they cannot be used elsewhere in the City.

5. What is blight?

Section 33031 of the California Community Redevelopment Law, contained in the Health and Safety Code (January 2001), defines the characteristics of blight as follows:

• Buildings in which it is unsafe or unhealthy for persons to live or work
  
• Buildings or lots that cannot be economically used because of substandard size, design, lack of parking and the like, given present standards or physical condition
  
• Incompatible adjacent or nearby uses which prevent the development of project area parcels
  
• Subdivided lots of irregular form, shape, and size for proper usefulness that are in multiple ownership
  
• Depreciated or stagnant property values or impaired investments
• Abnormally high business vacancies, abnormally low lease rates, high turnover rates, abandoned buildings, or excessive vacant lots
  
• A lack of commercial facilities that are normally found in neighborhoods
  
• Residential overcrowding or an excess of businesses catering exclusively to adults that has led to problems of public safety and welfare

6. What is a redevelopment plan?

A redevelopment plan for a specific project area is the document that specifies the process and basic financial framework the Redevelopment Agency will use to implement the goals and objectives of Fontana's General Plan and thereby reduce the State-defined blighting conditions. The redevelopment plan identifies the project area's deficiencies and provides the Agency with tools to take certain actions such as to buy and sell land and improve public facilities and infrastructure. In Fontana, there is a redevelopment plan for each of the five project areas: Southwest Industrial Park (SWIP), Jurupa Hills, Downtown, North Fontana, and Sierra Corridor Commercial.

7. What is a project area?

A project area is the carefully defined and studied area within which actual redevelopment activities will take place. In Fontana, there are five project areas: Southwest Industrial Park (SWIP), Jurupa Hills, Downtown, North Fontana, and Sierra Corridor Commercial. Proposed project area boundaries and the identification of conditions existing within the area must first go to public hearing. This gives citizens who will be included in the project area a chance to express their views. The Redevelopment Agency may then act on the adoption of the project area and a redevelopment plan. The agency then becomes primarily responsible for overseeing future projects to improve the project area.

8. Why does Fontana have redevelopment projects?

The basic reason Fontana establishes redevelopment projects is to secure funds that can be used to improve an area by making necessary public improvements that will attract residential, commercial, and industrial development.

9. How does the Fontana Redevelopment Agency secure funds?

The State's redevelopment law created a method of obtaining funds called tax increment financing. On the date the City approves a redevelopment plan for a project area, the property within the boundaries of the project area has a certain total property tax value. If this total assessed valuation increases, a portion of the taxes that are derived from the increase go to the Redevelopment Agency. These funds are called tax increments. Usually, the flow of tax increment revenues to the agency will not be sufficient in itself to finance the full scope of redevelopment activities and development projects. Therefore, the agency may issue bonds. These bonds are not a debt of the City and are repaid solely from tax increment revenue. Tax increments can be used only in the same project areas that generated them, except for residential projects that benefit low-and moderate-income households.

10. Will property taxes be raised because of redevelopment?

No, the Redevelopment Agency has no power to levy a property tax or any other tax. Your property taxes will not go up just because your property is in a redevelopment project area. It is important to note, however, that the sale, development, or rehabilitation of the property may reflect a rise in property value and could result in an increase in the amount of property taxes paid.

11. Does the Fontana Redevelopment Agency have the power of eminent domain (condemnation of property)?

The Redevelopment Agency does not have the power to use eminent domain in the following project areas: Jurupa Hills, most of North Fontana, and Sierra Corridor Commercial. The agency does have the power to use eminent domain in the Downtown project area and in three (3) defined areas in the North Fontana project area.

12. What is relocation?

Relocation is the displacement of a business or family for the purpose of clearing land and preparing it for its designated use. When a person or business meets the legal qualifications, the Redevelopment Agency helps pays for: assistance in finding a new location, moving costs, and certain other expenses as provided by law.

13. If a property owner decides to sell property to the Redevelopment Agency, who determines the selling price?

The Redevelopment Agency would hire an independent appraiser to establish the fair market value of the property. If the owner is not satisfied with the appraised value of the property, they may hire their own appraiser to re-evaluate the property. After re-evaluation both appraisals will be compared and a selling price negotiated. Fair market value is the value that the property would have if it were placed in today's market place and sold.

14. How are the city / county and other taxing agencies affected by property tax revenue lost to the Redevelopment Agency?

The formation of a project area does not reduce the property taxes that are received by the other taxing agencies. Other taxing agencies continue to receive the base revenues they did before the project area was created. Other taxing agencies will lose part of the new property taxes generated by redevelopment. In most blighted areas, property values would not increase without redevelopment activities. Other taxing agencies will receive non-property tax revenues and revenues generated outside the project area as a direct result of redevelopment activities, such as sales taxes, hotel room taxes, and property taxes.

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RV Parking

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1. How many permits can a person get in a month or year?

Residents can get up to six permits per month. If they get six per month, it will total up to 72 per year.

2. How long does the permit last?

The permit lasts for three days (72 hours).

3. How long do I have to wait to get another permit?

Residents have to wait two days (48 hours) before they can get another permit. Please remember that permits cannot run concurrently.

4. Where and how can a person get an RV or oversized vehicle permit?

Residents can get a permit at the Fontana Police Department (Monday through Thursday from 8:00 am to 4:30 pm) located at 17005 Upland Ave. the Fontana Police Department, or by visiting the Police Department.

5. How much is a permit?

Free. There is no charge for a permit.

6. Where can a person park an RV or oversized vehicle?

Residents can only park their oversized vehicle or RV in front of their residence or on the side of their residence if they live on a corner lot.

7. How long can a person park an RV or oversized vehicle before getting a ticket?

Residents have four hours to move their oversized vehicle or RV. After that time they can be cited.

8. Do officers / CSOs have to mark an oversized vehicle or RV prior to citing it?

No. Oversized vehicles / RVs do not constitute an abandoned vehicle, therefore they are not marked. That means that no orange sticker will be placed on your oversized vehicle.

9. Do officers / CSOs have to notify the owner of an oversized vehicle / RV, who has no permit, that they have to move their vehicle in four hours?

No. An officer / CSO is under no obligation to notify owners of oversized vehicles / RVs.

10. Can a person move the RV or oversized vehicle from place to place as long as it is not in one spot longer than four hours?

No. The vehicle has to be moved off the city streets of Fontana. This means you cannot park across the street, around the corner, on a different block, or within another neighborhood in the City. If you do you can be cited.

11. If a person moves the RV or oversized vehicle out of the City, goes to the store, and then returns, does that four hours start over again?

No. If it is observed in the City for four hours and returns, it can be cited.

12. What if there is not enough space to park an RV or oversized vehicle in front of a residence?

You have to use all of the available space in front of the house; if it extends past the property line of a neighbor's it is ok. Keep in mind that you cannot block driveways.

You cannot park your oversized vehicle behind other cars you may own when it causes the oversized vehicle or RV to extend much further past your neighbor's property line than it should. You have to use all of the available space in front of your home first, so if you have other cars, you will have to park them elsewhere.

13. Can a visiting relative or friend of a residence obtain a permit to park their oversized vehicle or RV in front of the house?

No. Only the person that lives at the house can park their oversized vehicle or RV there. However, the resident can obtain a permit for his/her visiting relative or friend.

14. Does the oversized vehicle or RV have to be registered to the residence it is parked in front of?

No. As long as the person who obtained the permit lives in the house the vehicle is parked in front of it is ok. This is similar to the rule pertaining to visiting relatives or friends.

15. Can a person obtain a permit for semitrucks or tractor-trailers?

No. Semitrucks and tractor-trailers cannot be parked anywhere in the city limits, unless they are loading or unloading. Semitrucks and tractor-trailers are prohibited and fall under a totally separate ordinance (FCC 30-312(f)).

16. Are trailers considered oversized vehicles?

Yes. They are non-motorized vehicles that are required to have license plates and fall within this ordinance.

17. If a box trailer is attached to an RV, is only one permit required?

Yes. One permit is sufficient. However, both vehicle license plate numbers must be provided or the secondary vehicle will not be included in the permit.

18. Can an oversized vehicle or RV that broke down park until it is repaired?

Not unless it falls under the ordinances exception, which allows them to park under emergency conditions for less than eight hours. An emergency condition means there is a need for sudden and unexpected repairs that occurred during transport of the vehicle.

19. What are the parking fines for oversized vehicles or RVs?

The fine for the first offense is $100, second offense is $200, and the third offense is $500.

20. Can I park an oversized vehicle or RV in my driveway?

Yes. However, no part of it, including hitches or other attachments, can extend past the public walkway.

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Special Events

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1. How do I become a vendor?

• Go to events.fontana.org/vendors and fill out an interest form for every event you are interested in.

2. What happens if it rains on event days?

• City wide events that take place outdoors such as the Festival of Winter, Summer Concerts, or 4th of July, may be cancelled due to heavy rain and/or high winds (with the exception of Fontana Days Run, which is a rain or shine event). 

3. How do I volunteer to help with an event?

Please fill out our volunteer application here and turn it in to the Community Service Department (16860 Valencia Avenue).

4. How do you become a Sponsor for a City of Fontana Event?

• Please contact us at (909) 349-6946 or via email to discuss sponsorship opportunities.  Thank you for supporting our community.

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Starting a Business

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1. I am new to the City and want to open a business in Fontana. Who do I contact at the City to help me with the process for opening a business?

Please contact Economic Development Analyst Rhonesia Perry at (909) 350-6741, or at rperry@fontana.org.

2. Who do I contact to get a list of commercial and industrial sites that are available in the City of Fontana?

You will need to contact a broker who provides commercial and industrial listings in the City of Fontana. Most of this information is available on the Internet. You will need to talk with the broker and get his or her client's contact information, so you can interview clients to determine if you want to hire the broker to represent you in your search for a perfect site for your type of business. The City is unable to recommend a specific broker to you.

You can also find the site yourself through Google Maps or drive around the city looking for a piece of property. If you find a site, please remember to check land use and zoning by contacting the Planning Division at (909) 350-6718.

3. What do I do to start my business once I find a piece of property?

Before you enter escrow to buy the property, you want to contact the Planning Division to find out the land use and zoning designation for the property. This is first and foremost because you want to be sure that the property is zoned for the type of business that you want to establish. The Planning Division can be reached at (909) 350-6718.

4. Where can I find information about land use and zoning and what can be built on a piece of property in Fontana?

You can find the land use map on the City’s website. For the zoning map, please contact the Planning Division at (909) 350-6718 and a member of the Planning Division staff would be happy to assist you.

5. What is the process I need to go through with the City to get my plans approved so I can build my building?

Before you submit an application to the City, we suggest that you contact Rhonesia Perry, the Economic Development Analyst at (909) 350-6741. Ms. Perry will help coordinate a meeting with the City’s development team to give you initial feedback on what you need to do for submittal of plans, process, fees, etc. This is so that you are aware of the investment that you’ll have to make before you submit any development application to the City.

6. Where can I obtain business startup information?

The Inland Empire Small Business Development Center (IESBDC) provides small businesses and entrepreneurs in Riverside and San Bernardino Counties with business assistance services. The IESBDC offers informative seminars and workshops, including a workshop on starting a small business. They also offer specialized services and programs for businesses. You can obtain more information on the services provided by IESBDC on their website or by calling (951) 781-2345.

7. Where can I get a list of architects and engineers who can assist me with the plans I need to submit to the City?

You will need to search for the list of architects and engineers on the Internet. You will need to call the architects and engineers to get his/her client's contact information, so you can interview their clients to determine if you want to hire him/her to prepare your plans. In addition, you will need to check the California Architects Board to find out if an architect is licensed and the license is valid. To find out if an engineer is licensed and the license is still valid, please contact the Board for Professional Engineers, Land Surveyors, and Geologists. The City is unable to recommend a specific architect or engineer to you.

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Wal-Mart Project

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1. What is the current status of the Wal-Mart projects?

Formal applications for two Wal-Mart's shopping centers have been submitted to the City and are in the initial processing stage. As the process moves forward, information will be updated at the Wal-Mart Project page. Please check back regularly. Wal-Mart Project Page

2. How can I see what is proposed for development?

Draft site plans, elevations, and other public documents are provided for view at the Wal-Mart Project page. These plans will change as the project moves forward until a final design is readied for a public hearing. Wal-Mart Project Page

3. When will a decision be made regarding the Wal-Mart projects?

Unknown at this time. Both projects require extensive design and environmental review. This process can take up to a year to complete. When public hearings are scheduled, notices will be mailed to affected property owners and other interested persons who request such notice.

4. How can I be informed about a public meeting regarding the proposed Wal-Mart projects?

A calendar is provided at the Wal-Mart Project page announcing public meetings regarding the Wal-Mart projects. This will include any public hearings that are scheduled. You may also request, in writing, to be added to the notification list. Please see contact information on this webpage. Wal-Mart Project Page

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Weed Abatement

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1. When do weed abatement inspections begin?

Weed abatement inspections begin the first week of April for the Spring season and the first week of October of the Fall season. Every parcel in the City of Fontana is inspected for weeds/trash violations.

2. How do I know if I am in violation?

Parcel(s) with weeds that are over one inch in height and ground coverage anywhere from one percent to one hundred percent will be in violation. Parcels that have trash, junk, debris and rubbish will be in violation.

3. When is the deadline for weed abatement?

Property owners have thirty (30) days to bring their property into compliance. If the City is forced to abate the hazard, the property is subject to a re-inspection fee, abatement fee, possible warrant fee and contractors costs.

4. I no longer own the property. Why was I sent a weed abatement notice?

At times, the records are not always up to date. The Weed Abatement Notice is sent to the last known owner on the San Bernardino County's assessment roll. Please let the Code Compliance division of the Fontana Police Department know immediately by calling (909) 854-8020.

5. Can I get an extension?

Yes. Call the name and number of the Inspector on the weed abatement notice. Typically a 14 day extension will be considered on a case by case basis, provided the parcel is not an immediate threat (fire hazard) to the surrounding area.

6. Where can I find a weed abatement contractor?

Weed abatement contractors can be found in the yellow pages or on the internet under "weed control services" or "discing services."

7. Do I have to attend the hearing?

The hearing is NOT mandatory.  Property owners who wish to object may attend the hearing.

8. What do I do once the work has been completed?

Contact the inspector whose name and phone number are listed on the notice and inform him/her that the work has been completed.  Make sure the work has been completed before the compliance date stated on the notice.  It is best to follow up with the inspector to ensure the property passed inspection and the case has been closed.  You will not receive a letter from the City stating your case has been closed.

9. Why did I receive a bill?

There are several reasons why a bill may be sent. A re-inspection fee may be issued if the abatement is not completed by the compliance date. A warrant fee may be issued if a warrant was obtained AND posted on your property.  An abatement fee would be issued if the City’s contractor had to do the abatement on your property. Any other fees assessed are contractor fees.

10. A warrant was posted on my property but I did not receive a notice?

Notices are sent to property owner information obtained from the San Bernardino County Assessors office. Address changes must be made with the Assessors office and NOT City of Fontana. Notices are only posted on vacant lots. If you are experiencing issues with getting your mail, you may contact your local post office.

11. I don’t have weeds in front of my house. Why did I receive a notice?

Any weeds observed on any part of the property visible from the street will justify sending a notice. This includes the rear yard, hillsides, side yards, front yard, curb and gutter, side frontage, planters, frontage areas and horse trails.

12. Do I get a letter from the City stating my case has been closed?

The City does not send notices notifying property owners of the case being closed. It will be up to the property owner to contact the inspector to obtain confirmation.